Shipping & Returns

Shipping

If you place an order with us for a lampshade, whatever the size, your shipping within the UK will always be free! We are also happy to send out fabric samples free of charge - please do use this service if you are at all unsure about a colour match.

For all of our Lighting and Accessories, due to their fragile nature, we charge a standard UK shipping fee of £4.00.

We are predominantly shipping within the UK at present, due to the current Covid-19 pandemic. Shipping to EU countries will be opening up slowly so check back to see if we're now shipping to your country.
We've opened shipping to Ireland.

Due to high demand, all Lampshade orders can take up to 3 weeks to be dispatched.  All UK orders are then sent via Royal Mail Tracked 48 hour and should arrive with you within 2 working days after dispatch. Please note that this is a tracked and signed delivery service, therefore, the item will need to be signed for.  We're always happy to deliver to business addresses to makes things that little bit easier for you.

All Lighting and Accessory orders may also be dispatched up to 3 weeks from point of order.

Returns

All lampshades are individually hand made to customer specification. As such, they are unfortunately non refundable. In the case of a manufacturing fault I am happy to provide a replacement.

Please measure your space carefully to ensure you order the correct size. Feel free to email or use the Contact form, should you require advice and/or free samples prior to ordering, we are always happy to help!

In regards to Lighting and Accessories, they are all returnable within 30 days of receipt.  Before returning your item, please contact us for authorisation via an email to info@candidowl.com, you will then be provided with the correct return details.  Please ensure all lighting is securely boxed, using it's original packaging; we cannot be held responsible for any damages which may occur in its transit back to us.