Shipping & Returns

Shipping

UK

If you place an order with us for a lampshade, whatever the size, your shipping within the UK will always be free! 
For all of our Lighting and Accessories, due to their fragile nature, we charge a standard UK shipping fee of £4.00.

All UK orders are dispatched via tracked 48 hour services and should arrive with you within 2 working days from time of dispatch.

We also offer a collection service that is selectable at Checkout. Simply select 'Pick up in Store' as your preferred shipping method. You will receive an email notifying of when your order is ready to pick up.

International

At present we are only shipping our items from the UK to EU destinations. If you are outside of the EU and are interested in our products, please do get in touch and we can discuss shipping to your location.

All items shipped outside of the UK are subject to a per item charge for shipping.
Due to lampshades being various sizes, we cannot guarantee that all of the items in your order can be packaged together, thus requiring their own shipping parcel and charge.
However, should we be in a position to package your multi item order into less packages than you have paid for, we will refund you the cost of the redundant shipping charges. You will only ever be charged the shipping that is required for us to get your items to you.

Our internationally shipped items are also always a tracked service. 
Shipping duration is typically 2 working days to most major European countries and 3 working days elsewhere in Europe.

Please note; the recipient is responsible for any import duties and taxes required.

Fabric Sample Service

We offer a completely free fabric and lining sample service, to assist with colour matching.  Samples of all of our fabrics and lining's can be requested here.

Lead Times

All handmade lampshade orders typically take 1 working week to be dispatched, however, during periods of high volume the lead time does increase. Information on our current lead time can be found at the top of our Home page, along with your order confirmation email, in times of higher demand.   

Returns

All of our items are returnable, however, please remember each lampshade is individually hand made to order. As such, we advise you to please measure your space carefully to ensure that you are ordering the correct diameter and height for your needs.
We are always happy to help with sizing advice, simply use our contact form here. or drop us an email at info@candidowl.com prior to purchasing. We're happy to help where we can.

If you would like to return or exchange your lampshade or lighting order, please email the team at info@candidowl.com within 30 days of receipt.  This must be done, prior to the return of your order.

Due to the fragile nature of lampshades and lamps, please ensure all items are securely boxed, ideally using their original packaging; we cannot be held responsible for any damages that may occur in transit back to us.
The final condition of the returned item(s) may affect the refunded amount.

We recommend a tracked and compensated service to ensure the order arrives safely back with us.
Please note; Hermes do not offer damage compensation for lampshades and as a result, we advise against the use of their services.

 

If you would like any further information or advice, please do not hesitate to get in touch with us by simply completing our contact form here, or drop us an email at info@candidowl.com.