Shipping & Returns

30% Off Jubilee Sale | Use Code JUBILEE30 at Checkout

Ends 5th June

Boutique Lampshades - Made by Hand with Luxury Fabrics

 

Candid Owl create high quality lampshades, by hand.  Each lamp shade is made by a member of our professional team, using luxurious fabrics sourced from the UK.

 

Our techniques used will ensure your product is finished to a high standard and of superior quality to the mass produced offering of large retailers.  

 

Winner of Best Bespoke Luxury Lampshade Provider, 2020 & 2021

SME Midlands Enterprise Awards

 

Shipping

UK

If you place an order with us for a lampshade, whatever the size, your shipping within the UK will always be free! 

All UK orders are dispatched via tracked 48 hour services and should arrive with you within 2 working days from time of dispatch.  Our shipping partners are Royal Mail and Parcelforce.

International

At present we are shipping our items to limited EU destinations. If you are outside of these and interested in our products, please do get in touch and we can discuss shipping to your location.

Please note; we do not collect any Taxes at point of sale, for international orders. The Customer is responsible for any import duties and taxes that may apply to the order.

Unfortunately, we cannot currently ship to the US, due to COVID related surcharges applied to the Air Freight. This unfortunately makes the shipping costs too high. We hope to resume US shipping as soon as these surcharges are removed.

Fabric Sample Service

We offer a completely free fabric and lining sample service, to assist with colour matching.  Samples of all of our fabrics and lining's can be requested here.

Lead Times

All handmade lampshade orders typically take 7 days to be dispatched, however, during periods of high volume the lead time may increase. Information on our current lead time can be found at the top of our Home page, along with your order confirmation email, in times of higher demand. 

All lamp and accessory orders will be dispatched straight away.

Returns

All of our items are returnable, however, please remember each lampshade is individually hand made to order. As such, we advise you to please measure your space carefully to ensure that you are ordering the correct diameter and height for your needs.

We are always happy to help with sizing advice, simply use our contact form here. or drop us an email at info@candidowl.com prior to purchasing. We're happy to help where we can.

If you would like to return or exchange your lampshade or lighting order, please email the team at info@candidowl.com within 30 days of receipt.  This must be done, prior to the return of your order.

Due to the fragile nature of lampshades and lamps, please ensure all items are securely boxed, ideally using their original packaging; we cannot be held responsible for any damages that may occur in transit back to us.
The final condition of the returned item(s) may affect the refunded amount.

We recommend a tracked and compensated service to ensure the order arrives safely back with us.
Please note; Hermes do not offer damage compensation for lampshades and as a result, we advise against the use of their services.

If you would like any further information or advice, please do not hesitate to get in touch with us by simply completing our contact form here, or drop us an email at info@candidowl.com.