Shipping & Returns

Shipping

If you place an order with us for a lampshade, whatever the size, your shipping within the UK will always be free! We are also happy to send out fabric samples free of charge - please do use this service if you are at all unsure about a colour match.

For all of our Lighting and Accessories, due to their fragile nature, we charge a standard UK shipping fee of £4.00.

We are predominantly shipping within the UK at present, due to the current Covid-19 pandemic. Shipping to EU countries is currently suspended but we hope to be opening up slowly soon. Check back here to see if we're now shipping to your country.

Due to high demand, all handmade lampshade orders take 1-2 weeks to be dispatched.  All UK orders are sent via Royal Mail Tracked 48 hour and should arrive with you within 2 working days after dispatch. Please note that this is a tracked and signed delivery service, therefore, the item will need to be signed for.  We're always happy to deliver to business addresses to makes things that little bit easier for you.

All Lighting and Accessory orders may also be dispatched up to 10 business days from point of order.

We also offer a collection service that can be selected at Checkout. Simply select 'Pick up in Store' as your preferred shipping method. Orders placed using this service currently have an up to 5 day lead time and you will receive an email notifying of when your order is ready to pick up.

Returns

All of our lampshades are returnable, however, please remember each is individually hand made to order. As such, we advise you to please measure your space carefully to ensure you are ordering the correct size.
We are always happy to help with sizing advice, simply use our contact form here. or drop us an email at info@candidowl.com prior to purchasing. We're happy to help where we can.

We also offer a completely free fabric and lining sample service, to assist with colour matching.  Samples of all of our fabrics and lining's can be requested here.

If you would like to return or exchange your lampshade or lighting order, please email the team at info@candidowl.com within 30 days of receipt.  This must be done, prior to the return of your order.

Due to the fragile nature of lampshades and lamps, please ensure all items are securely boxed, using their original packaging; we are not responsible for any damages that may occur in transit back to us.
The final condition of the returned item(s) may affect the refunded amount.

We recommend a tracked service to ensure the order arrives safely back with us.