Shipping & Returns

Shipping

If you place an order with us, whatever the size, your shipping within the UK will always be free! We are also happy to send out fabric samples free of charge - please do use this service if you are at all unsure about a colour match.

We also offer delivery to the EU, United States, Australia and the United Arab Emirates for a standard flat rate charge.  If you would like delivery to a country not specified here, please send an email to info@candidowl.com for a postage quote.

We aim to dispatch all orders within 5 working days.  All UK orders are then sent via Royal Mail Tracked 48 hour and should arrive with you within 2 working days after dispatch. Please note that this is a tracked and signed delivery service, therefore, the item will need to be signed for.  We're always happy to deliver to business addresses to makes things that little bit easier for you.

All International orders will be sent via Courier.  Again, we aim to dispatch all orders within 5 working days and they should arrive with you 5 - 10 working days after the date of dispatch.

Returns

All lampshades are individually hand made to customer specification. As such, they are unfortunately non returnable. In the case of a manufacturing fault I am happy to provide a replacement.

Please measure your space carefully to ensure you order the correct size. Feel free to email or use the Contact form, should you require advice and/or free samples prior to ordering, we are always happy to help!

Answers to frequently asked questions and a general guide to choosing your size can be found in our FAQ's section of the website.